Refund policy

Refund & Return Policy

RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase,
unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the
same condition that you received it.

Several types of items are exempt from being returned. Perishable
goods, intimate or sanitary products, hazardous materials, or
flammable liquids and gases cannot be returned.

Additional non-returnable items:
* Gift cards
* Downloadable software products

A receipt or proof of purchase is required to complete your return.

Please note: due to our shipping process, we are unable to accept
physical returns. Instead, if your item is eligible for a refund
or replacement, we will process it directly — no need to send
anything back.

Refunds

Once we review your refund request, we will send you an email to
notify you that we have received it. We will also notify you of
the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will
automatically be applied to your original method of payment within
5-10 business days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account
again. Then contact your credit card company, it may take some time
before your refund is officially posted. Next, contact your bank.
There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your
refund, please contact us at support@hushwake.co.

Sale items

Only regular priced items may be refunded. Sale items cannot be
refunded.

Shipping

To request a refund or replacement, please contact us at
support@hushwake.co with your order number and, if applicable,
a photo of the issue. Our team will guide you through the next
steps.

Depending on your location, the time it may take for a replacement
product to reach you may vary.